Refund policy

Contact us first

If a product is missing, corrupted, materially different from its description or cannot be accessed, contact contact@notabis.com with your order email and a description of the problem. We will investigate and, where appropriate, repair, replace or refund the product.

Digital products

Because digital products can be delivered immediately, refunds may be limited after access or download has begun where the law permits. This does not remove any mandatory statutory cancellation, refund or consumer rights.

Refunds and access

When a refund is approved or a payment is reversed, the related entitlement may be revoked and future download links will stop working. Already downloaded copies must be deleted where the refund terms or product licence require it.

Stripe disputes

Please contact us before opening a payment dispute where possible so we can resolve technical or fulfilment issues quickly. We will respond to legitimate disputes and Stripe notifications.

Review

This policy must be aligned with the store owner's jurisdiction, consumer-law obligations and product-specific refund promises before production publication.